Get Featured! Tag Us @domanishoes #ModelloDomani.
Get Featured! Tag Us @domanishoes #ModelloDomani.
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    Please note our shipping policy as follows: We make our best efforts to ship each item in your order within 5 working days of the order. However in some cases, we may take longer, up to 7-10 working days, to ship the order. We ship on all week days (Monday to Saturday), excluding public holidays. Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. While we shall Endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability.


    Domani Home Service is only available for articles which are shown in stock on our website. All Orders, booked and paid for, cannot be cancelled. No returns or refunds are allowed. Terms & Condition of service apply. For Order related queries, please contact Customer Service at


    We are committed to ensuring your satisfaction with any merchandise you have ordered from Domani. The return / Replacement / refund policy is customer friendly so that you will feel more comfortable in making online buying decision. In case you are not satisfied with your purchase, you can replace any merchandise bought from Domani Home Service within 15 days from the original date of invoice, provided that the article(s) being returned for exchange is unused, clean, and in their original state and packaging.

    No return/refund/replacement on SALE products.

    Please keep your invoice safe and intact as it is essential to give the same to the store while getting your product exchanged. If you prefer to return/replace the merchandise by courier send us a mail at, specifying the reason for return/ replacement. Please mention your order number, date of purchase and mode of payment. Upon receipt of your request, we will contact you within 24 to 48 hours. Please return to us the unused merchandise in original packing (Same packaging in which the merchandise was sent to you) for inspection. Replacement, if available will be couriered to you or a Store Note will be available for unhampered products. In case you wish to return the product, the amount excluding the bank charges will be returned on approval from our Quality Controller. Please note that the product should be unused and should be sent back along with original box and invoice to: MODELLO DOMANI (TAGGED STORE) C 140, Lajpat Nagar 1 (Opp. Railway Line), New Delhi, India - 110024 The refund process will be initiated once we have received the product(s). Refunds are processed in 15 days by Cheque or NEFT, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.


    While buying products on Domani, it is extremely important that you select the right payment method for yourself. Domani offers an array of payment options. Different payment methods have innumerable advantages and every option can work differently. Before you buy an item, always make sure that which payment method will work for you.


    While buying products on Domani, it is extremely important that you select the right payment method for yourself. Domani offers an array of payment options. Different payment methods have innumerable advantages and every option can work differently. Before you buy an item, always make sure that which payment method will work for you.

    Payment Method

    - Online Bank Transfer - Debit Card - Credit Card - Cash On Delivery

    Shipping Policy
    We at Modello Domani understand how important it is to receive your purchased products in the finest condition, and on time. So we have tied-up with a large network of leading courier and logistic providers to deliver your products to you as early and safely as possible. Under normal operations, we aim to maintain a ‘within 48 hours’ dispatch policy. Further depending upon the location, expect the product to be delivered at your doorsteps within the next 4-6 days Return Policies: What items can I return or exchange and in how much time? We offer returns and exchanges on all put products. offer a simple and easy 7-day return policy to our customers. You can conveniently return or exchange an item within 7 days from the date of delivery. All items to be returned or exchanged must meet the following conditions: All returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted All original packaging of the product should still be intact and no damage has been done to either the product or its packaging Shoes are completely unused, which means that there should not be any scratch or use marks on the sole or upper of the shoe They should be packed in the original packaging For return reasons please take great care when you first try on your shoes to avoid leather marking and other sole stains. If you are trying to assess the size/fit of the shoes, please walk on a carpet or a clean surface to avoid sole damages Modello Domani reserves the right to do a thorough quality check of the product to ensure it is resalable before issuing a credit or exchanging the product Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case Items that cannot be exchanged or returned: Items on sale. Custom or bespoke items that are made to order with your specifications. Items that are worn out or used and not returned in the original condition or packaging. Defective or Damaged Products: If you happen to receive defective or damaged product(s), notify us on within 24 hours of receiving the goods along with the pictures. Any damages on arrival issue should be reported (via mail) within 48 hours / 2 days along with the pictures to investigate transit reasons with third party couriers. How do I initiate the return process? You can simply write to us at and we shall be more than happy to process the return / exchange for you. To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with. How do I receive credit in case of a successful return? After the goods have been received at our warehouse and thoroughly checked, a ‘full refund' excluding the shipping/COD charges which is usually issued within 2-5 days. Who pays for the return shipping? Return shipping is to be borne by the customer/agent/sourcer initially. However, that amount will be adjusted in their exchange/refund/order as and when placed in present or future Please note that any COD charge and forward shipping charge would not be included in the refund value of your order as these are non-refundable charges
    International Shipping Terms & Conditions Prices are shown in US dollars. For conversion, we recommend using a Currency Converter. Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. International Orders may require 3-5 business days or more of additional processing time prior to shipment as we may need to consolidate items to one location for shipment. Returns / Exchanges Customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges. International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges. To place an international order, please add the items you are interested in to your shopping cart and utilize our standard checkout to place your order. Shipping costs and timeline will be calculated for your review prior to entering your payment information. **this is all i could find. Rest if anything you know or have read pleasee have that added to safeguard both of our interests. All legal things you add on your own websites also. Just add those please!

    Modello Domani believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

    • Cancellations will be considered only if the request is made within 72 hours of placing an order.
    • No cancellations are entertained for those products that the sourcing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
    • No Cancellations/Return on Custom Made To Order products.
    • Refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
    Return & Refund Policy

    There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service Email:

    The return process of the product can be restricted depending on the nature and category of the product.

    Conditions for return:
    • Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
    • Products/Items should be UNUSED.
    • Products should be returned in their original packaging along with the original price tags, labels and invoices.
    • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
    • *NO RETURNS ON LUXURY GIFT PACKAGING (only shoes can be exchanged/returned).

    We will process the refund after receipt of the product by Modello Domani. Refund will be processed based on the mode of payment of the order

    • Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
    • Orders paid by net banking accounts will be credited back to bank account.
    • For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order.

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