Refund policy

Refund & Return Policy

No Refunds. DOMANI does not offer monetary refunds. In the event of a genuine issue, a gift code of equivalent order value will be issued to the customer.

What We Cover. We offer replacements or gift codes for orders that arrive damaged, defective, or incorrect — including leakage, breakage, or wrong item delivered. As a fragrance brand, products cannot be returned or resold once opened. All sales are final upon delivery.

How To Raise A Claim. Claims must be reported within 48 hours of delivery. To be eligible, you must provide: your order number; an unboxing video showing the sealed package being opened and the issue; photos of the damaged or incorrect item; and photos of the shipping packaging with the label clearly visible. Contact us via WhatsApp at +91-92171 75575 or email at support@domani.in

Resolution. Once your claim is verified, we will either reship the replacement product or issue a gift code of equivalent value — your choice.

Damages After Delivery. DOMANI is not responsible for damage caused by neglect, improper use, or mishandling after the product has been delivered.